Shipping policy

Shipping Policy

Every order that is shipped is prepared with you in mind. We want your experience with Aven Vitamins to feel elevated and luxurious without breaking the bank. This means going above and beyond the standard so that your order arrives quickly and prepared with intention. Please read the following so you know exactly what to expect.


Order Processing

Orders are processed on business days (Monday through Friday, excluding federal holidays). Once your order is placed and payment is confirmed, please allow 1-3 business days for processing before your shipment is dispatched. Orders placed after 5:00 PM Eastern Time will begin processing the following business day.

You will receive a confirmation email at the time of purchase and another email with tracking once your order has been prepared and shipped. 


Shipping Options & Estimated Delivery

We currently ship to all 50 U.S. states. We do not currently ship outside the United States. The following options are available at checkout:

Domestic Shipping

  • Standard Shipping (3-5 business days): $9.99 or free on orders over $60

  • Expedited Shipping (1-2 business days): $34.99

Please note: delivery estimates begin from the date of shipment, not the date of purchase. Aven Vitamins is not responsible for carrier delays once an order has been transferred to the shipping provider.



Shipping Address Accuracy

Please review your shipping address carefully before completing your order. We are unable to reroute packages once they have been dispatched. If an order is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment which will be at the customer’s expense.

Damaged on Arrival

If your order arrives damaged, please contact us at hello@avenvitamins.com within 2 days of delivery. Include your order number and clear photographs of both the damaged product and the outer packaging. We will review your claim and make it right — either through a replacement shipment or a full refund, at our discretion. 


Lost in Transit

If tracking confirms your package has not moved in 3 business days, or if it has been marked delivered but you have not received it, please reach out to us at hello@avenvitamins.com. We will work with the carrier to open an investigation. If the carrier confirms a lost shipment, we will reship at no charge.